A refund is possible before the item is shipped to the customer.

Once the item is purchased a full refund can be issued but the transaction fees are deducted from the whole amount.

If the shipping fees are included and the post label is created before the cancellation, those costs will be deducted as well.

Additional costs may be added in the process depending on the country and bank of the users.

There are no returns.

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More info about rules for refunds - Stripe: Help & Support